Vacancy:Customer Care Representative at Multi choice Nigeria. Closes 29 Dec 2016

CONTEXT

(External factors which influence the work environment, taking future conditions and strategic requirements into account)

  • Dynamic, Ever Changing Environment
  • Leading Edge Technology
  • Multicultural Environment
  • Multi-skilled Staff
  • Developing Industry and Business
  • MultiChoice Africa Policies and Procedures
  • Diverse Business Units
  • Shift work
  • Performance Driven Environment
  • Customer focused Environment

 

Customers:

  • Subscribers
  • Bank Staff
  • MC Nigeria Branches, Finance, Call Centre, Front Counter, Credit Control, Sales, Marketing, Technical and Distribution Departments

 OUTPUT    

(Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s mission and strategy)

Job Specification

  • Capture new subscriber
  • Promote products and services
  • Reconcile accounts
  • Handle payment queries
  • Activate Services
  • Disseminate information to Customers
  • Welcome and retained customers
  • Provide Technical Support
  • Resolve Customer queries
  • Maintain and update customer information
  • Ensure that customer accounts are upgraded/downgraded
  • Manage annual subscribers
  • Retain Customers
  • Escalate Subscriber queries

 

COMPETENCIES    

Knowledge

  • Multichoice Business Knowledge
  • Product/Service Knowledge
  • Market/Customer Knowledge
  • IBS knowledge
  • Banking knowledge
  • Billing Knowledge
  • Technical Knowledge
  • Account Understanding
  • Cultural Sensitivity
  • Customer Care Frontline Knowledge

Skills

  • Written and Verbal Communication (letter writing, report writing)
  • Computer Skills (MS Word, Excel)
  • Problem Solving and Decision Making
  • Approachability
  • Drive for Results
  • Problem Solving
  • Attention to Detail
  • Team Building
  • Interpersonal Skills
  • Influencing Skills
  • Trend Analysis
  • Numeracy Skills
  • Motivating

Personal Qualities

  • Initiative
  • Drive
  • Achievement Orientation
  • Assertiveness
  • Cultural Sensitivity
  • Perseverance
  • Empathy
  • Service Orientation
  • Resilience
  • Self insight / Awareness
  • Integrity

 

Are you interested in this dynamic and challenging position?  Please send your CV to hrservicesng@multichoice.co.za

 

CLOSING DATE29 December 2016

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